Frequently Asked Questions (FAQ)

1. What makes Öbraze jewelry so unique?

Each Öbraze piece of jewelry is a handcrafted creation born from the fusion of noble materials, such as wood and metal, and your personal story. It's not simply an accessory; it's a vessel for emotion, personalized in our workshops to capture a drawing, inscription, or symbol that is dear to you. Authenticity is our hallmark.

2. What materials do you use?

We meticulously select high-quality woods for their warmth and character, along with metal plates specially treated for sublimation printing. The combination of these two elements creates a unique contrast that highlights your personalization. Each piece is designed to last, just like the memories it represents.

3. How does personalization by sublimation work?

It's a process that combines art and technology. When you place your order, you send us the file of your choice: your child's first drawing, a handwritten note, etc. We then transfer this image directly onto the metal using thermal sublimation. This process fixes the inks into the material, guaranteeing exceptional color fidelity and detail, for a result as vibrant and timeless as your memory.

The Hidden Treasure: The Digital Experience

4. What is the "Hidden Treasure" option?

Our "Hidden Treasure" option is the secret heart of your jewelry. It's the innovative feature that transforms a beautiful object into a portal to a living memory. By choosing this option, we integrate a secure NFC sticker into your jewelry. Simply by bringing a smartphone close to the piece, a private and personalized webpage opens, revealing the digital treasure we've hidden within, based on what you've shared with us: a video, a voice message, a letter, a photo gallery...

5. How does NFC technology work? Is it complicated to use?

Absolutely not, the magic happens with complete simplicity. There's no app to install. Just bring a compatible smartphone (the vast majority of recent models) close to the jewelry, and the link to your Hidden Treasure opens automatically. It's as intuitive as contactless payment. We wanted innovative yet invisible technology, so that the emotion remains paramount.

6. Is my digital memory private and secure?

The security and confidentiality of your emotions are our top priority. Your Hidden Treasure is a digital vault. It's protected by a unique and secure link, accessible only through your jewelry. No data is collected. That's a promise.

7. How long will my Hidden Treasure be kept?

Our mission is to make memories last forever. We guarantee the storage of your keepsake for a period of two years, renewable. We are committed to preserving this technology so that future generations can also discover the treasure your jewelry holds.

8. Can I modify the contents of my Hidden Treasure after creating it?

Yes. Your memory space is dynamic. You'll receive personal access allowing you to modify or update the content (change the video, add photos, etc.) whenever you want. Imagine being able to update a birthday video for your child on the same necklace every year. Order and Delivery

9. What are the creation and delivery times?

Each piece of jewelry is unique and custom-made. Please allow 7 business days for production and personalization. Delivery time, which varies depending on your location, is additional. We will keep you informed at every stage of the process.

10. Do you deliver internationally?

Yes, our mission is to share emotions beyond borders. We ship worldwide. Shipping costs and delivery times vary depending on the destination country.

11. What is your return policy?

Due to their deeply personal and unique nature, personalized jewelry cannot be returned or exchanged. However, if your piece has a manufacturing defect, our customer service team will be there to provide you with a prompt and friendly solution. Your satisfaction is our top priority.

Do you have another question? Feel free to contact us at obrazeemotion@outlook.com, we'd be happy to tell you our story and help you create your own.